Employment Opportunities

Emergency Shelter Guest Advocate

Emergency Shelter Guest Advocates provide crisis prevention/ intervention, intakes, safety planning, emotional support, advocacy and basic needs to shelter guests and hotline callers. Emergency Shelter Guest Advocates report to the Emergency Shelter Coordinator.

Responsibilities include:

• Answer business and hotline telephones. Respond to crisis calls with appropriate intervention. Provide referrals and complete intake process with callers seeking emergency shelter.
• Work in conjunction with other staff to coordinate provision services and resources to meet guests' needs.
• Greet new guests and orient them to shelter and program. Prepare guest rooms and offer resources and support.
• Ensure the shelter is welcoming, responsive and supportive of the experiences and needs of all guests.
• Provide appropriate referrals to community services and provide information on the use of these services.
• Provide crisis prevention/intervention and supportive listening to guests and callers.
• Ensure the safety and security of guests by appropriately monitoring the activities in the shelter, performing safety checks and reporting all problems or concerns appropriately in a timely manner.
• Maintain accurate and complete forms and documentation as required by agency and funders.
• Coordinate and involve guests in the daily maintenance and cleanliness of the shelter.
• Distribute supplies and resources. Assist in the upkeep of food pantry, linen supply area, and clothing donations room. Sort and store donations.
• Attend and participate in regularly scheduled individual supervision, monthly staff meetings and ongoing professional development, staff meetings and trainings.
• Staff is expected to be awake and alert at all times.
• Other duties as assigned.

Requirements:

• Bachelor's degree in social work or related field required or 3-5 years experience working in a residential setting.
• Bilingual (Portuguese, Spanish, Mandarin, Cantonese and English) preferred.
• The ability and desire to work with diverse populations including non-English speaking families, the LGBT community, and individuals with histories of substance abuse and/or mental health challenges.
• Demonstrated crisis intervention, problem solving and conflict resolution skills.
• Knowledge of child protection services and the criminal justice system.
• Knowledge of trauma issues as they relate to victims/ survivors of violence and their families.
• Experience working with individuals and families impacted by abuse.
• Excellent written and oral communication skills.
• Ability to effectively multi-task.
• Must be committed to DOVE's mission, philosophy and guiding principles.

This is a part-time position offering one to four 8-hour shifts per week. Available shifts include day (8am-4pm), evening (4pm-midnight) and overnight (midnight to 8 am). All shifts are awake.

Résumé with cover letter may be sent to:

Emergency Shelter Coordinator
DOVE, Inc.
P.O. Box 690267
Quincy, MA 02269
jobs@doveinc.info